INTERMEDIA UNITE SIP Registration Guide for Algo Endpoints

Introduction

Intermedia Unite is a cloud-based unified communications and collaboration platform designed to streamline business communications for organizations of all sizes. It integrates voice (VoIP) phone systems, video conferencing, team chat, SMS messaging, file sharing, and contact center tools into a single, easy-to-manage solution accessible from desktops, mobile devices, and desk phones. Users can make calls, chat, host or join video conferences, share screens and files, and manage communications from one application.

Algo Communication Products offers a wide range of robust, SIP-compliant audio and visual devices specifically designed to enhance workplace communication, emergency alerting, and security across diverse environments. Algo’s portfolio includes IP speakers, intercoms, paging adapters, visual alerters, and strobe lights that integrate seamlessly with modern IP-based unified communications (UC) platforms, including Intermedia Unite.

Algo devices register as SIP endpoints, making them compatible with Intermedia Unite’s cloud-based phone system. This direct integration enables organizations to use Algo IP endpoints as extensions within Unite, allowing features like live voice paging, audible and visual alerting, night bell, or loud ringer solutions.

Common Use Cases

Algo solutions provide essential capabilities for business continuity, safety, and efficient communication:

• Voice Paging & Public Address: Broadcast live or pre-recorded announcements to specific zones or facility-wide, essential for warehouses, schools, and manufacturing floors.

• Emergency Alerting: Instantly send critical safety notifications using audio, visual, or combined signals. Ideal for fire alarms, lockdowns, or severe weather situations.

• Legacy System Bridging: Paging adapters connect analog audio systems (e.g., old PA speakers and amplifiers) to modern VoIP platforms, protecting prior hardware investments during digital transformation.

• Door Entry & Security Intercom: Algo IP intercoms provide secure, SIP-enabled entry points for lobbies, gates, or loading docks, integrating with Unite for convenient two-way audio and door control.

• Visual & Audible Alerting: Strobe lights and visual alerters deliver high-visibility notifications for ring alerts, safety events, or accessibility needs in noisy or quiet environments.

• Bell Scheduling and Automated Events: Support for scheduled tones, bells, and music for K-12 schools and large organizations.

Quick Setup Checklist

1. Create Device Entry in Unite (Elevate Portal)

   1. Go to Devices → +Add Devices → Setup your own device.

   2. Select Other as brand, enter Algo and model.

   3. Leave User Assignment blank, then click Setup Device.

2. Create a Resource Account

   1. Go to Resources & Utilities → Create → Resource.

   2. Name the resource, assign location, extension, and phone number.

   3. Choose Resource Line (pay per use) plan.

   4. Accept charges and create.

3. Assign Device to Resource

   1. Open the Resource Account → Devices → +Assign New.

   2. Select the Algo device and assign it.

4. Retrieve SIP Credentials

   1. In the device entry, click Get Credentials.

   2. Copy Server and Port, Authentication ID, and SIP Password.

5. Configure Algo Device

   1. Access Algo’s web interface and go to Basic Settings → SIP.

   2. Enter the SIP credentials into the fields:

      • SIP Domain (Proxy) = Server:Port

      • SIP Auth ID = Authentication ID

      • Password = SIP Password

   3. The default SIP port is 5060 unless otherwise specified.

6. Verify Registration

   1. On Algo device: Status → Device → SIP Registration.

   2. Or in Elevate: Quality → Current Device Status.

Note

Firewall Rules: Ensure SIP traffic is allowed through firewalls and NAT devices. Review Intermedia’s Service and Configuration - Port information

• DNS Resolution: Verify the Algo device can resolve the SIP server domain name. Misconfigured DNS servers are a common issue. If the device is configured with a static IP address, ensure that a DNS server is also provided in Advanced Settings → Network tab.

• Firmware: Confirm the Algo device firmware is up to date. See Algo Firmware Download page.

• If you are having issues: Review the Troubleshooting section at the end of this guide for step-by-step checks.

ALGO PRODUCTS

IP Speakers

Algo IP speakers deliver highly intelligible audio for paging, alerts, and background music.

• Wideband audio for clear, natural speech

• Built-in microphone for ambient noise detection and automatic volume adjustment

• SIP compliant, multicast capable, PoE powered

• Remote supervision and health monitoring

IP Intercoms

Algo IP intercoms are robust and secure solutions for two-way communication and door entry.

• Hands-free communication with optional video capability

• SIP-based, integrates with access control systems

• Indoor, outdoor, and vandal-resistant models available

• Programmable call routing and directory support

IP Paging Adapters

Algo paging adapters bridge IP environments to existing analog paging systems.

• Enable SIP paging, bells, and tones on legacy PA infrastructure

• Zone control and multicast support

• Embedded scheduler for automated announcements

• Simplify hybrid IP/analog system deployments

IP Displays

Algo IP displays combine visual messaging and synchronized timekeeping.

• LCD display for time, date, and scrolling alerts

• Network-synchronized clocks

• Multi-zone message capability

• Seamless integration with SIP and multicast paging

IP Visual Alerters

Algo IP strobe lights and visual alerters enhance communication in noisy or sensitive environments.

• High-visibility LED strobes with multiple colors

• Configurable flash patterns and brightness

• Triggered by paging, ring, or emergency events

• Ideal for safety, security, and accessibility

IP Console

Algo’s console provides intuitive, real-time control for paging and emergency alerting.

• Touchscreen interface with customizable layouts

• Gooseneck microphone for live paging

• One-touch action button for instant alerts

• User-level access with passcodes for security

Management

Algo management tools simplify configuration and monitoring across deployments.

• Centralized provisioning and updates

• Device supervision with alerts and logs

• Scales from small sites to enterprise networks

• Redundancy options for reliability

Accessories

Accessories extend the versatility and installation options of Algo devices.

• Mounting kits and trim rings for flexible installs

• Satellite speaker add-ons for expanded coverage

• Power and cabling accessories

• Designed to complement and complete Algo solutions

System Architecture

Algo’s IP paging and alerting solutions are built on open standards (SIP, multicast, and APIs) to integrate seamlessly with VoIP, UC platforms, and existing analog systems. The architecture is modular and scalable, allowing organizations to start with a single endpoint and expand into enterprise-wide deployments.

Key Components

• IP Endpoints: Speakers, intercoms, displays, visual alerters, and consoles form the communication layer for paging, alerts, and notifications.

• Paging Adapters: Bridge legacy amplifiers and analog speakers into the IP environment, enabling hybrid deployments.

• Network Integration: Devices register as SIP endpoints or use multicast for scalable distribution of audio and alerts. APIs extend integration into workflow or automation platforms.

• Management & Scheduling: Tools like the Algo 8301 Scheduler automate bells, tones, and announcements, while centralized management simplifies provisioning and monitoring.

Typical Configurations

• Satellite Speaker System: A single powered IP speaker can drive multiple satellite units over standard cabling, delivering fully supervised coverage at reduced cost.

• Hybrid Systems: Paging adapters enable IP devices to work alongside existing analog amplifiers and speakers, making it easy to modernize in phases.

• Integrated Solutions: Intercoms, visual alerters, and displays can be combined to provide multi-sensory alerting for critical events, with redundancy built in for reliability.

Benefits of the Architecture

• Fully supervised endpoints for reliability

• Flexible deployment: standalone IP, hybrid IP/analog, or phased upgrades

• Scalable to thousands of devices across networks or campuses

• Unified paging, notification, and alerting under a single IP-based platform

Step-by-Step Setup

In the following sections, you’ll find a detailed, step-by-step configuration guide that walks you through integrating and setting up Algo IP Endpoints with Intermedia Unite, providing clear instructions for a successful deployment.

Note

Algo endpoints register to Intermedia as “AnyPhone BYOP” devices. AnyPhone BYOP allows any SIP-enabled device to be connected and provisioned for use with Intermedia Unite.

Configuration Setup

1. Access Elevate

   1. Click on Elevate in the main menu, or click on Service, then select Elevate.

      

2. Add a New Device.

   1. Navigate to the Devices menu.

   2. Click +Add Devices.

      

   3. In the window that appears, choose Setup your own device.

      

3. Specify Device Details

   1. For the brand, select Other.

   2. Manually enter “Algo” as the brand and enter the model of the device you are registering. Note that this information can be customized to the administrator’s preference.

   3. Leave the User Assignment field blank.

   4. Click Setup Device to continue.

      

4. Create a Resource Account

   1. Go to Resources & Utilities and select Create.

      

   2. Choose Resource and select Proceed.

      

      You can assign more than one device to a single user. This may be useful, for example, for setting up a loud or visual ringer device.

      Tip

      Resource Accounts are the most efficient for paging, alerting, and common area devices. Full user accounts or other account types can also be used if needed.

5. Enter Resource Account Information.

   1. Provide a name for the Resource Account.

   2. Select the Location and an Extension (ensure the extension is not already assigned).

   3. Choose a Phone Number from the available pool.

   4. Select a Plan.

      • “Resource Line (pay per use)” is generally recommended.

      • For information on usage and overage charges, consult Intermedia’s knowledge base.

   5. Click Create resource.

      

   6. If prompted, accept the total charges and confirm to proceed.

6. Assign the Device to the Resource Account

   1. Open the newly created Resource Account.

      

   2. In the account, go to the Devices menu.

   3. Click + Assign New.

      

   4. Select your device from the list and click Assign device.

      

7. Retrieve SIP Credentials

   1. After assigning the device, click on the device entry. This brings you to the device view (alternatively, access it via the Devices menu).

      

   2. Within the device details, select Get Credentials.

      

   3. The system will generate the SIP credentials needed, which you will enter into the Algo endpoint for registration.

      

8. Configure SIP Settings on the Algo Device

   1. Open the web interface for your Algo IP endpoint.

   2. Navigate to Basic Settings → SIP.

   3. In the SIP configuration fields, enter the SIP credentials obtained in the previous step. Fill out the following fields:

Note

The default SIP port for all Algo devices is 5060, which is automatically assumed and does not need to be specified. To use a different port, enter it in the format: proxyaddress:port (e.g., sip.example.com:5061).

Note

While this guide focuses on registering a page extension using SIP credentials, Algo devices are versatile and support a variety of extension types for different applications. The same SIP credentials can be used to register additional extension types, such as alert, intercom, or ring extensions, or even multiple extensions of the same type (e.g., several page extensions). This allows for flexible deployment tailored to specific communication needs.

9. Verify SIP Registration Status

• In the web interface for your Algo device, navigate to the Status → Device tab.

  Check the SIP Registration field to confirm that the device is successfully registered.

   

• Alternatively, you can verify the registration status from the Elevate control panel by going to Quality → Current Device Status.

  Use this view to ensure the SIP device shows as registered and active within the Elevate system.

   

ADDITIONAL INFORMATION & RESOURCES

Hunt Groups and Page Groups

In some environments, you may encounter or need to configure features called hunt groups or page groups when deploying Algo devices. Recognizing their differences can help you determine whether to use them for your application.

Hunt Groups

• Let you direct incoming calls to several extensions or users.

• The system automatically distributes calls to members based on pre-set rules (e.g., order, simultaneous ringing).

• Commonly used for night bell or loud ringing applications. This setup ensures that incoming calls trigger a loud ringer or bell through an Algo device, making it ideal for environments where calls need to be audibly announced to a team or in loud areas after hours.

Page Groups

• Allow you to make one-way, real-time audio announcements to a specific group of devices (including Algo endpoints).

• Commonly used multi-site paging or paging through Algo device or devices from other manufacturers, which do not support multicast.

Related Links:

• Intermedia Supported / Unsupported Devices

• Configure Unsupported Devices (for AnyPhone BYOP)

• Managing Hunt Groups On Intermedia Unite

• Managing Paging Groups On Intermedia Unite

TROUBLESHOOTING

If your Algo endpoint fails to register, use the following steps to diagnose and resolve common issues:

1. Confirm Registration Status

• Check the Status → Device tab in the Algo device web interface for SIP registration status.

• Alternatively, verify status in the Elevate control panel under Quality → Current Device Status.

2. Common Causes & Solutions

• Incorrect SIP Credentials

• Double-check that the SIP server, user ID/extension, authentication ID, and password match what was provided by your service.

• Re-enter credentials to eliminate typos.

• Confirm the SIP port is set to 5060 or specify it as proxyaddress:port (if using a different port).

• Network Connectivity Issues

• Ensure the Algo device has internet access and can reach the SIP server.

• If using VLANs or firewalls, verify appropriate rules are in place for SIP traffic (default port 5060, unless otherwise configured).

• Make sure firewalls or NAT devices are not blocking the required port(s).

• Review Intermedia’s Service and Configuration - Port information

• Account or Licensing Issues

• Confirm sufficient resource accounts, licenses, or plans are assigned, and that total charges (if any) were accepted during setup.

3. Additional Checks

• Device Firmware

• Ensure your Algo device is running the latest firmware. The latest firmware image is available through Algo’s website.

If the issue persists after these checks, collect error messages or diagnostic logs and contact Intermedia’s or Algo’s technical support with these details for further assistance.